Term and Conditions

Last Updated: [Insert Date]

Welcome to Deals Tennster Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.tennster.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

We cater to tennis enthusiasts of all levels, from beginners to professionals, offering:

• Quality tennis equipment including rackets (Allround, Comfort, Junior, ITF-approved)
• Tennis balls (Practice, Pressureless, Regular, Box sets)
• Essential accessories (Bags, Backpacks, String sets, String reels)
• Convenient packages (Racket packages, Ball packages)

Our store is designed for players who value performance equipment with straightforward purchasing and excellent customer service.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or have parental consent to make purchases.

2.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and current information
• Maintain password confidentiality
• Notify us immediately of any unauthorized use

2.3 Prohibited Activities

You may not:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other users’ experience
• Use automated systems to extract data

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However:

• Colors may vary slightly due to monitor settings
• We reserve the right to update product information
• Some items may have manufacturer variations

3.2 Product Availability

All items are subject to availability. We may limit quantities and cancel orders if stock is insufficient.

3.3 Services

We offer:

• Secure online ordering
• International shipping (excluding some Asian countries and remote locations)
• Customer support via email at [email protected]

4. Orders and Payments

4.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We may adjust prices due to:

• Supplier cost changes
• Currency fluctuations
• Promotional adjustments

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You confirm that your payment method is valid and authorized.

4.4 Order Confirmation

You will receive an email confirmation once your order is processed. This constitutes our acceptance of your order.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivery in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivery in 15-25 business days after dispatch

Note: We cannot currently ship to some Asian countries and remote locations.

5.3 Delivery Issues

You must:

• Provide accurate shipping information
• Inspect deliveries promptly
• Report damaged/missing items within 48 hours

We are not responsible for delays caused by customs, weather, or carrier issues.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition with packaging and tags.

6.2 Non-Returnable Items

For safety/hygiene reasons, we cannot accept returns on:

• Opened ball packages
• Custom string sets that have been cut/used
• Personalized equipment

6.3 Return Process

To initiate a return:

1. Email [email protected] with your order details
2. Wait for return authorization
3. Ship items with original packaging
4. Include completed return form and invoice copy

6.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our site (logos, text, images) is our property or used with permission. You may not:

• Reproduce, modify, or distribute our content
• Use our trademarks without written consent
• Reverse engineer any site technology

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability for any claim is limited to the purchase price of the product
• We are not responsible for improper racket stringing or ball use

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your personal information.

10. General Provisions

10.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

10.3 Contact Information

Deals Tennster Store
24 Ship St, Brighton & Hove, GB CH7R 4RP
Email: [email protected]