Privacy Policy

Last Updated: [Insert Date]

At Deals Tennster Store (“we”, “us”, or “our”), operating at tennster.com, we are committed to protecting the privacy of tennis enthusiasts, coaches, clubs, and all our valued customers worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

To provide our tennis equipment and services, we collect:

• Personal Identification Information: Name, email address, phone number, shipping address, and payment details when you purchase rackets, balls, or other equipment.
• Transaction Data: Purchase history, products ordered (including specific selections like ITF-approved or junior rackets), payment methods, and shipping preferences.
• Technical Data: IP address, browser type, device information, and website usage patterns through cookies and similar technologies.
• Communication Data: Records of your interactions with our customer service team at [email protected] regarding equipment inquiries or payment questions.
• Club/Team Information: For bulk orders of ball packages or racket sets, we may collect organizational details for VAT invoicing and shipping coordination.

2. How We Use Your Information

We use your data to:

• Process and fulfill orders for tennis equipment, including specialized items like pressureless balls or string reels
• Provide secure payment processing through our PCI-DSS compliant systems
• Offer personalized service for tennis players, including recommendations based on your purchase history
• Manage club/coach accounts and bulk purchases with proper VAT documentation
• Improve our website experience for tennis enthusiasts browsing our racket categories and ball selections
• Communicate about orders, promotions, and tennis-related content that matches your interests
• Prevent fraud and ensure the security of transactions for high-value items like professional racket packages

3. Data Sharing and Disclosure

We may share information with:

• Payment Processors: Visa, MasterCard, JCB, and PayPal to complete your transactions securely
• Shipping Providers: To deliver your tennis equipment orders worldwide (excluding certain Asian and remote regions)
• Service Providers: Companies that help with website operations, marketing, and fraud prevention
• Legal Compliance: When required by law or to protect our rights, such as preventing fraudulent purchases of high-volume ball packages

We never sell your personal data to third parties for marketing purposes.

4. International Data Transfers

As we serve tennis players globally (with some regional exceptions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and maintain the same security standards described in this policy.

5. Data Storage and Security

We implement tournament-level security measures:

• Bank-level encryption for all transactions
• PCI-DSS compliance for payment processing
• Limited retention periods for personal data (we don’t store full payment details)
• Secure servers protected by firewalls and regular security audits

6. Your Rights

As a valued Tennster customer, you have the right to:

• Access and receive a copy of your personal data we hold
• Request correction of inaccurate information (especially important for shipping tennis equipment)
• Request deletion of your data, subject to legal requirements
• Object to or restrict certain processing activities
• Withdraw consent where we rely on it for processing
• Receive your data in a portable format for transfer to another service

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences when browsing our racket categories and ball selections
• Analyze website traffic to improve the experience for tennis players
• Support our secure checkout process for equipment purchases
• Provide relevant promotions on products matching your interests (e.g., junior rackets or tennis bags)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Changes to This Policy

We may update this policy as our services evolve. Significant changes will be communicated to customers through email or website notices. The “Last Updated” date at the top indicates the latest revision.

Thank you for trusting Tennster with your tennis equipment needs. We’re committed to protecting your privacy as seriously as we’re committed to the perfect game.